Shipping & Returns
We only use DHL and the United States Postal Service for shipping.
Hours of Operation
9:00 am-5:00 p.m. West Africa Standard Time (WAT).
Please Note: We are six hours ahead of Central Standard Time. All orders made after 11:00 a.m. Central Standard Time are processed the following business day. We will respond to Email request up on till 5:00 p.m. Central Standard Time (CST).
Shipping Policy
The production time for all garments is five (5) business days. We only ship items to the United States twice a month: 3rd and 17th. Your order must be placed five days before the 3rd or 17th to meet the shipping deadline. If the 3rd or the 17th is a Saturday, Sunday, or Holiday, we ship the items the next regular business day. Once the item is shipped, allow 14-20 days for arrival.
​
Once your item(s) arrives in the United States, we use the United States Postal Service, and you will receive a tracking number.
​
We do offer expedited shipping. After the five days for production, we can ship your item to you before the 3rd or the 17th. The cost to ship an item before the 3rd or the 17th is an additional $38 for up to 4 lbs. If the item is more than 4lbs., we will send you notice of the shipping cost.
Return
&
Exchange Policy
Orders canceled 24 hours after submission can receive a 100% refund. For orders withdrawn 25-48 hours after submitting, a 30% service fee will be deducted before a refund is issued. Refunds will be issued the following business day.
​
No refund is issued for items canceled after 48 hours.
​
Pre-orders that have not received a "Production in Process" notice can be canceled by contacting us. The refund will be issued the following business day.
​
Customized, wholesale, and personalized items can not be canceled or modified. These items are considered final sale and cannot be returned.
​
We offer a 100% refund for items damaged during shipping. We inspect all items once they arrive in the United States. If the item was damaged during the transit, we will notify you that the item was damaged and will not be shipped. We will issue you a full refund immediately, or you can also select to have another item shipped to you.